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VA Midwest Health Care Network


VA Midwest Healthcare facilities recognized

VA Midwest Healthcare network facilities recognized for excellence

Leaders from 12 VA medical centers leading the way in patient experience and employee engagement are recognized at the VA Patient Experience Symposium on February 7 in Crystal City, Virginia.

By Andre Kok
Friday, February 8, 2019

The VA Veteran Experience Office (VEO) recognized VA medical centers leading the way in patient experience and employee engagement at the VA Patient Experience Symposium held February 5-7 in Crystal City, Virginia.

Based on Survey of Healthcare Experiences of Patients (SHEP) scores and All Employee Survey (AES) results from fiscal year 2018, twelve VA facilities in three categories of facility complexity level were nominated to receive Patient Experience awards.

Five of the twelve nominees recognized are VA Midwest Healthcare network facilities: Sioux Falls, Central Iowa, Fargo, Hot Springs, and Minneapolis.

Each of the twelve nominees were invited to submit a narrative describing their incorporation of the VA Patient Experience (VA PX) framework into their approach to providing exceptional patient experiences. The entries were anonymously reviewed and rated by a panel of VA PX coaches, other VEO leaders, as well leaders from Veterans Health Administration (VHA) SHEP team.

Sioux Falls was recognized as the top performer in the facility complexity level 2 category. The overall winner across all complexity levels was Asheville, NC. Iron Mountain, MI, received the level 3 category award and Cleveland, OH, placed first in the level 1 category. Other facilities nominated were: Alaska, Boston, Connecticut, and Madison, WI.

Additionally, two facilities were recognized for their improvement in patient experience based on 2018 versus 2017 SHEP scores. The award for the most improved facility with only outpatient services was awarded to the Alaska VA Healthcare System. The award for the most improved facility with inpatient services was given to the Fingerlakes Healthcare System, Bath, New York Campus.


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