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VA launches call center to increase outreach to women Vets
VA Midwest Health Care Network
VA launches call center to increase outreach to women Vets
VA launches call center to increase outreach to women Vets With the goal of reaching every woman Veteran the VA has launched a Women Veterans Call Center (WVCC) for making outbound calls to women Vets. Officials anticipate that approximately 40,000 calls a quarter will be generated in this major outreach effort in order to bring more women into VA care. Veterans contacted through the WVCC will be given the option to receive information on VA services via e-mail or standard mail. Standard mail will include a pre-loaded flash drive that includes links to information on VA services and benefits. Those Veterans who are contacted and referred to the Veterans Health Administration (VHA) and/or Veterans Benefits Administration (VBA) will receive a 30-day follow up call from the contact representative to ensure their needs are met. The goals of the WVCC are:- Increase women Veterans knowledge of all VA services and benefits
- Increase enrollment of women Veterans in VHA
- Increase utilization of VHA health care services by women Veterans
- Ensure that all women Veterans are contacted and provided with accurate and consistent information on Veteran’s benefits
- Inform women Veterans of benefits including care management programs, employment opportunities and other VA services that are available and how to access these services
- Assist enrollment in VA health care and benefits, and providing contact assistance should they choose to use VA Provide quality, responsive, respectful, and ethical Veteran service